Strategic Service Innovation: A Human-Centered Mixed-Methods Approach
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https://doi.org/10.48693/14
https://doi.org/10.48693/14
| Title: | Strategic Service Innovation: A Human-Centered Mixed-Methods Approach |
| Authors: | Krüger, Nicolai |
| ORCID of the author: | https://orcid.org/0000-0002-0848-6856 |
| Thesis advisor: | Prof. Dr. Frank Teuteberg |
| Thesis referee: | Prof. Dr. Oliver Thomas |
| Abstract: | Increasing socio-technological complexity and ongoing environmental and social changes make it difficult to choose suitable approaches in today's innovation endeavors. Explorative and agile methods are increasingly used to reach out for disruptive innovations under uncertainty. However, feasibility of pioneering projects in business-critical contexts faces limitations in regulated branches. This doctoral thesis aims at contributing to service innovation research using a mixed-methods approach, being applied to several domains. Strategic Service Innovation (SSI) aspires to create novel digital service concepts ranging from radical technical innovations to business model pivoting. |
| URL: | https://doi.org/10.48693/14 https://osnadocs.ub.uni-osnabrueck.de/handle/ds-202201125817 |
| Subject Keywords: | Human-Centered Design; Innovation management; Digital Transformation; Business Model Innovation; Technology Acceptance; Design science; User experience design; Prototyping |
| Issue Date: | 12-Jan-2022 |
| License name: | Attribution 3.0 Germany |
| License url: | http://creativecommons.org/licenses/by/3.0/de/ |
| Type of publication: | Dissertation oder Habilitation [doctoralThesis] |
| Appears in Collections: | FB09 - E-Dissertationen |
Files in This Item:
| File | Description | Size | Format | |
|---|---|---|---|---|
| thesis_krueger.pdf | Präsentationsformat | 1,47 MB | Adobe PDF | thesis_krueger.pdf  View/Open |
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