Strategic Service Innovation: A Human-Centered Mixed-Methods Approach

Please use this identifier to cite or link to this item:
Open Access logo originally created by the Public Library of Science (PLoS)
Title: Strategic Service Innovation: A Human-Centered Mixed-Methods Approach
Authors: KrĂĽger, Nicolai
ORCID of the author:
Thesis advisor: Prof. Dr. Frank Teuteberg
Thesis referee: Prof. Dr. Oliver Thomas
Abstract: Increasing socio-technological complexity and ongoing environmental and social changes make it difficult to choose suitable approaches in today's innovation endeavors. Explorative and agile methods are increasingly used to reach out for disruptive innovations under uncertainty. However, feasibility of pioneering projects in business-critical contexts faces limitations in regulated branches. This doctoral thesis aims at contributing to service innovation research using a mixed-methods approach, being applied to several domains. Strategic Service Innovation (SSI) aspires to create novel digital service concepts ranging from radical technical innovations to business model pivoting.
Subject Keywords: Human-Centered Design; Innovation management; Digital Transformation; Business Model Innovation; Technology Acceptance; Design science; User experience design; Prototyping
Issue Date: 12-Jan-2022
License name: Attribution 3.0 Germany
License url:
Type of publication: Dissertation oder Habilitation [doctoralThesis]
Appears in Collections:FB09 - E-Dissertationen

Files in This Item:
File Description SizeFormat 
thesis_krueger.pdfPräsentationsformat1,47 MBAdobe PDF

This item is licensed under a Creative Commons License Creative Commons